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MENDING.in - Master Warranty, Service & Legal Policy

Founder: Vishal Khadtare

1. Service Charges & Advance Payment

• Minimum Service/Visit Charge: ₹999/- (mandatory).
• Advance Payment: ₹999/- must be made in advance before any repair job.
• Pickup & Drop Charges: Chargeable as per Porter, Rapido, or any courier platform rates.

2. Warranty Coverage (3 Months)

Warranty applies only to screen replacement/repair services.

Coverage:

• Touch automatically working issues.
• Touch not working (if fault is due to replaced screen).

Hardware Warranty Exclusion: Internal hardware components (motherboard, CPU, GPU, camera modules, charging ICs, sensors, connectors, etc.) are NOT covered.

3. Warranty NOT Covered

• Accidental damage: drops, impacts, scratches, cracks, burns, bending.
• Liquid / water damage.
• Extreme environmental exposure.
• Third-party tampering or unauthorized repairs.
• Self-repair attempts.
• Software issues (OS corruption, rooting, malware, etc.).
• Battery misuse (overcharging, non-OEM chargers, swelling).
• Minor display defects (dead pixels <3, minor scratches).
• External accessories issues.
• Subsequent accidental damage after repair.
• Misuse / negligence.
• Device modification.
• Faulty part return violation.
• Cosmetic damage.
• Internal hardware damage from previous repairs.
• Transit damage due to improper packing.
• Neglecting post-repair care instructions.
• Unauthorized software updates.
• Jailbroken / rooted devices post-repair.
• Force majeure (fire, flood, earthquake, strikes, power surges).
• Damage from third-party accessories.
• Multiple repairs misuse.
• Customer data issues.
• Battery life decline.
• Screen glue/adhesive imperfections.
• Minor pixel discoloration or ghosting.
• Unauthorized firmware installation.

4. Customer Conduct Policy

• Polite communication mandatory.
• Warranty misuse terminates warranty.
• Timely device/parts submission.
• No interference with technicians.
• No unauthorized requests or favors.
• Full disclosure of prior issues.
• Payment discipline enforced.
• Respect technicians; harassment leads to permanent ban.
• Collect devices within 7 days.
• Fraudulent activities lead to legal action.

5. Post-Repair Device Handling Instructions

• Avoid pressing, bending, dropping.
• Use tempered glass or protective covers.
• Warranty void if damaged due to improper handling.

6. Device Pickup / Storage Policy

• Collect within 15 days.
• Storage charges ₹50/day after 15 days.
• Devices unclaimed after 45 days may be disposed.

7. Spare Parts & Repair Time Disclaimer

• Parts subject to availability.
• Compatible parts used if OEM unavailable.
• Repair time estimated; delays may occur.

8. Partial Service / Declined Repair

• Advance ₹999 non-refundable if repair declined.
• No warranty claim for diagnosed but un-repaired issues.

9. Warranty Claim Process

• Claims via https://mending.in/warranty-claim
• Verified strictly against policy.
• Submit claims within 90 days.

10. No Refund Policy

Strict NO REFUND policy.

11. Legal Process & Liabilities

• Jurisdiction: Mumbai Courts only.
• Fraudulent claims treated under IPC.
• Non-payment: legal recovery under Contract Act.
• Abusive conduct: police complaint under IPC 506.
• Data privacy: customers must backup.
• No liability for indirect losses or third-party interference.
• Agreement: availing services implies acceptance of all terms.

Mending strives to ensure professional service quality, transparency, and fair conduct across all repairs and interactions.