Warranty Claim Process
At Mending, we stand by the quality of our products and services. If you believe your purchase is eligible for warranty, please follow the steps below to submit your claim:
1. Eligibility
- Your product or service must be covered under our warranty (check the warranty details provided with your purchase).
- The product must be free from misuse, accidents, or unauthorized repairs.
2. Required Information
To process your warranty claim, you will need to provide:
- Proof of purchase (invoice or receipt).
- A brief description of the issue you're facing.
- Photos or videos of the product (if applicable).
3. How to Submit a Claim
- Fill out the Warranty Claim Form: Go to the warranty claim page and complete the form with the required information.
- Email Support (Optional): If you prefer, you can also email your details to [Email Address] with the subject line "Warranty Claim."
4. Warranty Review
- Once submitted, our team will review your claim to determine if it is covered under warranty.
- We may contact you for more details if needed. You can expect a response within [X] business days.
5. Resolution
- If your claim is approved, we will arrange for a repair, replacement, or refund, as per the warranty terms.
- If your claim is not approved, we will provide an explanation.
6. Important Notes
- Claims must be made within the warranty period specified at the time of purchase.
- Warranty covers defects in materials or workmanship under normal use.
- Warranty does not cover damage from misuse, improper handling, or unauthorized repairs.
For assistance, feel free to contact our customer support team at [Phone Number] or [Email Address].
