Warranty Claim Process
At Mending, we stand by the quality of our products and services. If you believe your purchase is
eligible for warranty, please follow the steps below to submit your claim:
1. Eligibility
- Your product or service must
be
covered under our warranty (check the warranty details provided with
your purchase).
- The product must be free
from misuse, accidents, or unauthorized fixs.
2. Required Information
To process your warranty claim, you will need to provide:
- Proof of purchase (invoice
or receipt).
- A brief description of the
issue you're facing.
- Photos or videos of the
product (if applicable).
3. How to Submit a Claim
- Fill out the Warranty Claim
Form: Go to the warranty claim page and complete the
form
with the required information.
- Email Support (Optional): If
you prefer, you can also email your details to [Email
Address] with the subject line "Warranty Claim."
4. Warranty Review
- Once submitted, our team
will review your claim to determine if it is covered under warranty.
- We may contact you for more
details if needed. You can expect a response within [X] business days.
5. Resolution
- If your claim is approved,
we will arrange for a fix, replacement, or refund, as per the warranty
terms.
- If your claim is not
approved, we will provide an explanation.
6. Important Notes
- Claims must be made within
the warranty period specified at the time of purchase.
- Warranty covers defects in
materials or workmanship under normal use.
- Warranty does not cover
damage from misuse, improper handling, or unauthorized fixs.